Leer Edward van Malta Uncut een beetje beter kennen
When did you know you wanted to work for a DMC (or start your own DMC)
I always wanted to work in tourism and in fact studied and graduated in tourism management. DMC work combined the best aspects of tourism, with the passion for Malta and keeping traditions alive. The moment I got the opportunity (in 2003) I took the chance and eventually setup Malta Uncut in 2015.
What are your companies greatest strengths?
Definitely our personal approach to clients, which is often lost in the larger companies. The client will always have one point of contact, from the start to the end, including the event itself. This helps to build a relationship of trust. Both myself and my partner have been in the
industry for approx 20 years now, which means that we have gathered plenty of experience, coupled with the enthusiasm of a young DMC.
What are the USP's for your destination
Of course, the climate, with 300 days of sunshine and being an all year-round destination. Being a small island Travel time is a key factor. Other strengths are diversity, accessibility, situation in the middle of the med, English speaking, short distances between hotels for larger conferences and many others.
Tell us about the best part of your job?
Meeting new people from all over the world; working on new projects especially creating ideas that have never been done before and seeing them through to
execution – there is no greater satisfaction than that... and than a satisfied client.
What’s one tip or trick you can share with us, that you use on a daily basis to do your job more quickly or efficiently?
In one word it would be Organised so without a doubt it would have to be a To Do list , it keeps me motivated and ensures that I miss out on nothing. All details get written down, even the tiniest ones – it is important especially when days are hectic or when you are working on multiple events at the same time!
Why should the Travel/MICE agent book with you instead of an online booking site, incentive house or direct with the hotel?
Of course, the local Knowledge is KEY. What works well and what works better.
So booking with us ensures a personalised service as we mentioned before and also means that the client has someone on site who is working for them to ensure that they get exactly what they expect and to protect their interests as consumers too.
For example, at a time like this I believe that we were indispensable to help safeguard their deposits and to move any confirmed events without incurring extra fees. We like to say that our role is to be an extension of the client in Malta... their Maltese counterpart – we are on
What effect do you expect the current pandemic to have on international travel over the next year or so?
If this pandemic has shown us anything it has emphasised the fact that humans do not do well in isolation and need interaction. We are social animals and once restrictions have lifted people will travel again even though the return may be slow to start. Offices that have had their teams working from home will look forward to meeting again; teambuilding events will be important and incentive travel will be crucial too – many employees have been essential in helping companies survive, even agreeing to pay cuts and other sacrifices. What better way to reward them than an incentive trip? Some business will be quicker to travel than
others of course. On the other hand, the countries that adopt certain measures to ensure safety and instil confidence in clients will stand a better chance to attract travellers.
Given the divergence in approaches and success in dealing with COVID-19 among European countries, is there a danger citizens of some of them might see themselves “locked out” of travel?
Some countries may take longer to return to travel than others... however we don’t believe that any country will feel ‘locked out’ of travel – it could be that certain precautions may be stricter from certain countries than others depending on the situation.
Like other sectors of the economy, tourism stands to be badly hit by the pandemic this year. What mitigating action can governments and industry
players take, in your opinion?
Tourism is an essential (if not the most) essential part of the Maltese economy. Our government will take all necessary action in terms of precaution & health and safety as well as marketing the destination as a safe destination. We are privileged to be an island and have managed to contain the pandemic very well.
Just to mention 2 actions, industry players are offering great flexibility in contracts for the coming months such as the option to postpone the event to the following year. From our side we are rethinking programs to propose more outdoor locations rather than indoors – a luxury we can afford due to our feasible climate.
Could we be seeing an end to the current era of mass tourism?
In the short term there will be a decline due to two reasons, economical as well as consumer confidence. However travel will always be an integral part of human
How are you dealing with the current situation and how do you see the coming future of travel
We are currently working from home of course and keeping in touch with our clients, both to keep them informed of the situation in Malta as well as to see different perspectives.
Furthermore, we are in constant contact with suppliers, discussing ways where we can increase consumer confidence. Our priority will be to reassure the client once borders are opened. We are also keeping our brand alive via social media and marketing actions.
For the future that is the question everyone is trying to answer.
There are a lot of factors that come into play and the most important is consumer confidence. All stake holders must come together to work towards achieving travel normality.
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